Last Updated: November 2025

We understand that sometimes the size or fit may not be perfect. Our Exchange Policy is designed to make your experience smooth and easy.

1. Eligibility for Exchange

• Exchange requests must be raised within 7 days of delivery.
• A ₹200 exchange fee applies (covers both-way logistics).
• Product must be unused, unwashed, and in original condition.
• All original tags, packaging, and accessories must be intact.
• Exchange is subject to product and size availability.

2. What Can Be Exchanged?

• Size exchange for the same product
• Color or product change (value difference may apply)
• Exchange for any item of equal or higher value (extra amount to be paid)

3. Non-Exchangeable Situations

Exchange requests will not be accepted if:

• Product is used, washed, or damaged
• Tags or packaging are missing
• Request is raised after 7 days of delivery
• Product is from a clearance sale or final sale
• Return/exchange misuse is detected

4. How to Initiate an Exchange

1. Visit the Return & Exchange page on our website.
2. Enter your order number, product details, and exchange reason.
3. Hand over the product to the pickup agent at the scheduled time.
4. After inspection, your exchange order will be dispatched within 3 business days.

5. Exchange Fee Details

• A fixed ₹200 logistics charge applies to all exchanges.
• This fee covers pickup of the old product + delivery of the new one.

6. Product Condition Check

Your returned product will undergo quality inspection. Exchange may be denied if:

• The product is not in original condition
• The product shows signs of wear, stains, or washing
• Tags or original packing are missing

7. Fraud & Misuse Prevention

• Kapda Sale reserves the right to deny exchange requests in case of repeated misuse.
• Suspicious or fraudulent activity may lead to rejection of future orders.

8. Contact Us