Refund policy

Last Updated: November 2025

At Kapda Sale, we aim to provide high-quality products and a smooth shopping experience. This Refund Policy explains when and how refunds are issued.

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1. Refund Eligibility

Refunds are available only for defective, damaged, or incorrect items. We do not offer monetary refunds for regular returns or exchanges.

Regular returns are eligible for store credit/voucher only as per our Return & Exchange Policy.

2. Refunds for Damaged, Defective or Wrong Product

• You must contact us within 2 days of delivery.
• You must share clear photos or videos of the issue at support@kapdasale.com.
• Once verified, we will offer either:
  • A free replacement, or
  • A full refund
• Pickup for defective/incorrect items is free of charge.

3. Non-Refundable Situations

Refunds are not applicable in the following cases:

• Regular product returns (store credit only)
• Wrong size ordered by customer
• Exchange requests (₹200 logistics fee applies)
• Products returned used, washed, or not in original condition
• Return requests made after 7 days of delivery

4. Refund Process

1. Contact our support team within 2 days with photos/videos.
2. Our team verifies the issue.
3. We arrange a free pickup if eligible.
4. After inspection, your refund is processed within 3 business days.

5. Refund Mode

• Refunds are credited back to the original payment method.
• For COD orders, refunds are processed via bank transfer or UPI.
• Store credit/voucher (where applicable) is sent via email/SMS.

6. Order Cancellations

• Orders cannot be cancelled once shipped.
• If cancelled before shipment, eligible prepaid orders may receive a full refund.

7. Fraud & Misuse Prevention

• Any suspicious return/refund activity may lead to rejection.
• Kapda Sale reserves the right to deny refund requests based on product condition or misuse.

8. Contact Us